Returns & Warranty – FILSONS BAGS

At FILSONS BAGS, we stand behind every product we deliver. When you invest in one of our premium waxed-canvas bags, you’re choosing lasting quality, crafted for real-world use. Should your bag not meet your expectations, our clear and customer-first return and warranty policy ensures you’re fully supported.

Returns Policy

  • 30-Day Return Window – Return your waxed-canvas bag within 30 days of delivery, no questions asked.
  • Condition – Items must be unused, in original condition, with all tags attached and packaging intact.
  • Process – Initiate your return by contacting our support team with your order number and a brief description of the reason.
  • Refunds – Once your return is received and inspected, we’ll process a refund to your original payment method. Please note: original shipping charges are non-refundable.

Warranty Coverage

Every FILSONS BAG is backed by a limited warranty, depending on the model, covering defects in materials and craftsmanship.

Our warranty includes protection against:

  • Flaws in stitching, fabric integrity, and canvas durability
  • Defects in printing, zippers, and hardware components

Warranty does not cover:

  • Normal wear and tear, such as fading, minor surface pilling, or natural aging of the wax coating
  • Damage from misuse, accidents, or improper handling
  • Alterations, repairs, or cleaning performed outside our recommended guidelines

How to Claim

To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a detailed description of the defect. Our team will review your case promptly and provide a solution.

Warranty support may include:

  • Replacement of your waxed-canvas bag
  • Repair guidance or assistance with minor defects
  • Referral to an authorized service partner in your region

Need Assistance?

Our dedicated support team is here for you. For any questions about returns, exchanges, or warranty claims on your FILSONS BAG, visit our Contact Us page anytime. We’re available to help from 2026-08-10 onward, ensuring your experience with us is seamless and stress-free.